|
Product
exchanges and warranty in
addition see sale
conditions
We appreciate
the difficulty of buying by mail order. To alleviate some of these
stresses Xen has provided you with all the information we believe
makes for a sound purchase.
Internet Affiliation
-
Exchange or swap
options do not apply unless changes to an order have been received
by Xen 48 hrs before dispatch.
- Normal warranty conditions apply see below
- The affiliate Sales contract is between his customer and himself.
- Xen assumes no liability for delays, chargeback, incorrect sizing.
The affiliate must ensure that he has ordered what his customer
requires and the delivery address is correct.
- It is responsibility of the Affiliate to ensure that his customer
is of good standing. No credits or charge backs are permitted once
the items has been dispatched.
- All Xen swimwear will be covered by our standard workmanship
and product warranty.
- The cost of Items returned for warranty claim but do not qualify
due to errors noted below will be charged to the affiliates account.
Product description : All Xen
swimwear is manufactured to the highest possible standards. All threads
are of 80# thread with bulk floss under thread
for added
strength and durability. Fabrics are of imported swim wear grade
Italian and Spanish Lycra's. The stylish Xen logo is embroidered
on the rear
of
the swimsuit
/ bikini. Added to this all Xen swimwear have Lingerie grade Tactel
Gussets and Brassier lining for fast drying and Lingerie comfort
not found in other swim wear.
Xen
is happy to replace any goods purchased within 48 hrs if the return
meets with the following criteria.
-
Xen
has been advised of Customer dissatisfaction timorously by
e-mail. or Fax +27 [0] 31 4691958
-
The
returned item is undamaged. In this we mean that the item has
not
been deliberately tampered with nor has makeup, discoloration from
Suntan oils or natural fluids, or been worn or used in highly
chlorinated
water or has snags or tears or washed in a detergent.
-
The
end user received an item that was not listed as a purchase
item,
incorrectly sized by Xen or does not meet her original colour /
trim demand.
-
The
returned item is not older than 7 days of date of receipt by
the client
-
The
item received is not to the high standard of workmanship expected
by Xen and its clientele.
-
The
original item tag and freight tracking number must be returned with
the item.
It is
important to note that, Only
goods returned to the factory for inspection may qualify
for replacement or exchange. In rare cases where it has been
seen that we have had your listed complaint exceeding our
set criteria an automatic refund is effected. In the latter
case you will be asked to confirm your refund acceptance.
In instances
where acknowledged faults exist but refund is not necessary
Xen shall replace the item within 48 hrs.[ custom units excluded]
of receipt of the returned item free of all toll. In
those instances where the items does not meet with that listed
in the warranty, the item shall be repaired. The return and
forwarding cost will be at the discretion of Xen.
IMPORTANT NOTE:
Styling Accessories
- Although
Xen takes precaution to ensure that accessories used
in the final assembly of Xen swimwear are to the highest standards,
the purchaser acknowledges that Xen shall not be held liable,
in any manner whatsoever, for any failure of any item not directly
manufactured
by
Xen,
nor
shall Xen assume liability for that items
failure
of
perform
to
the original Manufacturers specification.
These include items such as, lost or loose crystals, breaking
of metal chains and connectors, be they
metal
or plastic.
- In the event
that accessory failure does occur the replacement of that item
will be at the discretion of Xen. The customer will be liable
for the post / freight cost to and from the Xen factory
|