GENERAL INFORMATION - INTRODUCTION

We appreciate the difficulty of buying by mail order. Xen requires that all Xen wearers become loyal to the Xen Brand. With this in mind and alleviate most of the known stresses, Xen has provided you with all the information we believe you need for your protection and a sound purchase.

IMPORTANT: Due to South African Forex restrictions the amount you see in your local currency will be charged to your credit cards in ZAR [ South African Rand.] The currency change is 100% within the international requirement. There may be slight variations due to the time lag between your order and Xen gaining authorisation from your card bank.For you protection Xen does not charge your account until we are satisfied that you are the card holder.

After placing your order Xen will send you an email with the details of your order and an order number. NETCASH.CO. ZA will send you a purcahse receipt for your tax records. The xen fitting deptartment will write you a Welcome letter wherein we shall ask for your physical measurements. Where necessary we will custom cut your swimsuit to fit you body flow. Please be kind enough to supply these ASAP.

In this you must list your style, colour, and size requirement. We shall return fax or e-mail you requesting certain size information. Please ensure that your name and address together with a contact number is on your fax / mail order. e-mail your order requirement to info@xen.co.za. - the same requirements as per fax.

CONDITIONS OF SALE and other important information -

It is important to note that, Only goods returned to the factory for inspection will qualify for replacement or exchange. See Warranty & Exchanges

• Please do not assume your sizes based on your clothing or that sized on our fitting chart. The Size chart being a general international sizing for your information purposes only.
• Upon placement of your order, in ALL instances, you will be asked by Xen via our welcome letter to confirm your size colour, style demand. Please ensure that this request is answered as soon as - preferably within 24hrs of order placement - reasonable possible otherwise your order will delayed. Alternatively, If you do not supply a valid contact telephone number or e-mail address your order may be cancelled at our discretion [see next paragraph]
• If your reply to our welcome letter is not receipted by Xen within 13 days your order will be executed as per that requested via the shopping cart. In this case NO REFUNDS will be entertained as it is accepted that the sizes and colours you ordered meet with your requirement.
• Order cancelation - It must be clearly understood that Xen allows the customer 6 hrs grace to cancel your order. Once your card is processed by Xen administration your order may not be cancelled. It is also the responsibility of the customer to ensure that when placing an order expected delivery times can be met. We strongly suggest that you contact Xen to query delivery times to your country.
• Under No circumstances must it be assumed that Xen is a fitting service. An administration fee, full postage / freight cost and a handling and return charge of $29.00 { R188.00] will be for the customers account if the item is returned for unwarranted refund. NOTE: No refund or swap on custom cut units.
• Xen cannot be held responsible for delays in Freight or Postal services. All customers will be supplied with a tracking number once the order has been dispatched. A valid mobile /cell phone number and email address is most important.
• Once dispatched and a tracking number supplied to the purchaser Xen's liability shall cease unless the customer makes a direct request for freight insurance.
• Xen will NOT accept swap returns if the item has been worn or used in anyway whatsoever. The item is to be pristine condition and free of bodily fluids, Suntan or Body lotion stains as well as snags and other errors that go with wear.
• It is an express condition of sale that the buyer /wearer / end user is aware of the personal physical damaged that can be caused by the Suns harmful Ultra Violet rays and that the buyer / wearer / end user waives all claim against Xen for any personal damage, loss or injury of a slight or chronic nature, including damages, loss or injury to a second party while wearing or being in the possession of Xen swimwear. see also annexure 1

• Even though Xen ensures that the finest quality fabrics and threads are used to manufacture your Xen unit, neither the Fabric manufacturers nor Xen will accept liability for colour fade. Please note that every item has a plastic coated tag with care instructions. Follow these and your swimsuit should last forever.
• Xen will not entertain returns / swaps / repairs / refunds for those items that have been washed / soaked or cleaned with household or other Detergent or used in commercial or private swimming pools or other facility where chlorine or other bleaching water purification medium is used.
• Always hand rinse in cold, clean tap water after use and squeeze dry in a towel - Never wring out excess water - To dry, avoid direct Sunlight. In other words treat your Xen like you would expensive Lingerie and you will be forever happy.
• If you have a stain that needs to be removed drop us a mail and we shall see if we can help.

This also includes inter alia, those who walk / run into poles, fall into holes, crash cars, break legs, twist ankles, damage noses ,rear ended cars, incur whiplash, trip over steps, scrape faces on the pavement or suffer from Sunburn on their tongues OR get blinded or otherwise injured while looking at women wearing Xen swim wear. XEN SHALL NOT BE HELD RESPONSIBLE FOR ANY OF THE AFORESAID OR ANY OTHER CONTRIVED MOTION THAT HAS DIRECT BEARING ON IMMORAL THOUGHT OR JUST DOWNRIGHT CARELESSNESS / STUPIDITY.